Stephen Roemer
- Role
- Contact Center Director - Contact Center Transformation Workforce Management Product Manager at Wells Fargo
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Stephen Roemer
I build and lead high-performing contact centers that deliver seamless service at scale…
Experience
Contact Center Director - Contact Center Transformation Workforce Management Product Manager
Feb 2022 — Present
Delivering transformative workforce management solutions supporting Wells Fargo\'s contact center and back-office agents.
Education
University of Minnesota
Bachelor of Music, Theory and Composition
University of South Florida
Master's Degree
University of South Florida
Master's degree, Conducting
University of Minnesota
Bachelor of Science - BS, Music Education
Skills
- Project Management
- Workforce Management
- Strategy
- Lead Management
- Management
- Home Improvement
- Dialer Management
- Customer Relations
- Quality Assurance
- Saas
- Staff Development
- Lead Generation
- Hiring
- Call Center
- Team Management
- Crm
- Leadership
- Account Management
- Supervisory Skills
- Budgets
- Social Media
- Microsoft Excel
- Strategic Thinking
- Customer Experience
- Salesforce.com
- Customer Service
- Coaching
- Customer Retention
- Vendor Management
- Client Services
- Music Education
- Data Analysis
- Customer Satisfaction
- Team Leadership
- Call Centers
- Health Insurance
- Strategic Planning
- Forecasting
- Budgeting
- Operations Management
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