Steve Pendred
Global Technology Support Analyst Ii @Latham & Watkins
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WORK HISTORY
Global Technology Support Analyst Ii @Latham & Watkins
Manchester, GB
Senior Analyst within the Global Technology Support Team, acting as an escalation point, coach and mentor.
EDUCATION
The Manchester Metropolitan University
BSc Hons, Business I.T. International
SKILLS
ABOUT STEVE PENDRED
Highly accomplished and results-driven Enterprise Technology Analyst at Latham & Watkins, transitioning from a Global Technology Support role to focus on the full lifecycle of critical enterprise applications. With extensive experience in supporting, troubleshooting, and delivering impactful training for core platforms such as iManage, Litera ChangePro, Intapp Time (DTE), Microsoft Office 365 Suite, and Adobe Acrobat Professional, I am adept at ensuring operational efficiency and user enablement across a global, multi-office environment.My expertise extends to advanced incident response and service management using ServiceNow, operating within the ITIL v4 Framework. I am passionate about optimizing technology to enhance productivity for legal professionals and staff, and have a proven track record of contributing to system stability and user proficiency.Actively developing German language skills (Goethe A1 certified, with A2 exam planned for later this year), I am committed to supporting Latham & Watkins\' German-language enterprise applications and contributing to our international operations. Eager to leverage my deep application knowledge and problem-solving abilities to contribute to the design, implementation, and maintenance of the firm\'s evolving technology landscape.
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