Stephen Steve Harrell

About Stephen Steve Harrell

s••••••••@gmail.com | Director of Product Management | Director of Business Operations | Director of Market Intelligence & StrategyExperienced in business operations and product management. Experienced in technical operations and customer support. Proven leader with direct team management experience, including international team members. Expertise includes:· Developing product line strategic plans· Managing product life-cycles and milestones· Assessing and quantifying market opportunities· Building, leading, and motivating geographically dispersed matrix teams · Defining and project planning for market-driven product solutions· Leading operations for new business scaling· Launching incubation products & services in wireless / IT networks· Creating Wireless Infrastructure / IT Networks product and services roadmaps· Interfacing with partners / third-party vendors

Experience

1. Practice Manager, Ibm Consulting

   IBM

   Jul 2024 — Present · Crystal Lake, IL, US

   Oracle cloud services implementation, Logistics Team (OTM / GTM)· Led technical services team implementing Oracle Transportation Management (OTM) and Global Trade Management (GTM); Oracle Integration Cloud (OIC), Oracle Fusion Cloud· Actively built and maintained client relationships by understanding needs, providing excellent service, promptly resolving issues, and ensuring satisfaction to foster loyalty & increased business retention through project oversight, and proactive client engagement· Supported clients such as: World Wide Technology (WWT), Integra LifeSciences, Copeland

Education

• University of Illinois at Urbana-Champaign

  Bachelor of Science - BS

• DePaul Driehaus College of Business

  Master of Business Administration - MBA

Skills

• Resource Management
• 4g
• Product Marketing
• Customer Focus
• Team Leadership
• Vendor Management
• Product Life Cycle Management
• Mobile Communications
• Product Planning
• Broadband
• Switches
• Pricing Strategy
• Cellular Communications
• Process Development
• Wireless Networking
• Line Management
• Wifi
• Cellular
• Systems Engineering
• Product Management
• Mobile
• Pre-Sales
• Six Sigma
• Product Launch
• Cross-Functional Team Leadership
• Partner Management
• Wireless
• Market Analysis
• Network Architecture
• Ims Db/Dc
• Mobile Devices
• Product Lifecycle Management
• Market Requirements Documents
• Integration
• Market Requirements
• Competitive Analysis
• Customer Oriented
• Business Case
• Cdma
• Go-to-Market Strategy