Steve K.

Director Producer Services @The Standard

Portland, OR, US

I was promoted to Director of Systems Support, overseeing a technical team of 14 focused on delivering back-end expertise to users and applications for our claims division across the United States. Also selected to lead new leader on-boarding to aid in overall employee development. Curated and launched new mission, vision, and objectives with peers to ensure focused future planning and tactical success. Ensured that new creed aligned with both department and organizational strategy. Modernized team\'s lean approach, placing ownership and accountability at employee level instead of at leader level to drive more problem solving and accurate quality, speed, and morale measurement. Created a new tiger team in partnership with senior leadership, responsible for increasing problem solving acumen across the department. Through capacity management and waste reduction, reduced front facing user support work on the team from 30% of overall duties to 16%.

Warner Pacific College

Bachelor of Science (B.S.)