Stephen M.
IT Service Management Professional @Arqiva
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WORK HISTORY
IT Service Management Professional @Arqiva
GB
Manage IT service delivery for Crawley and remote offices supporting 1,200+ users. Act as firstpoint of contact for all IT queries, ensuring smooth onsite operations and providing holiday coverfor wider offices. Skilled in troubleshooting network, software, and hardware issues, prioritisingsupport tickets and remote assistance. Experienced in installing and upgrading software/hardware,building and deploying laptops and desktops via SCCM and Microsoft Intune, managing identity andaccess through Microsoft Entra, and tracking incidents using ServiceNow.
EDUCATION
Eastleigh College
IT, BTEC National Diploma for IT Practitioners
Mountbatten School
GCSE
SKILLS
ABOUT STEPHEN M.
A reliable, trustworthy, hard-working individual. I work well on my own as well as with other team members and the wider business.
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