Stephen Matlick

About Stephen Matlick

Entrepreneurial professional with a passion for business operations. From identifying optimal lead source channels for marketing to understanding the sales cycle and how process improvements can increase efficiencies to gleaning strategic insight from customer satisfaction metrics that can help reduce churn, I can leverage my strategic planning, analytical skills, and technical acumen to provide meaningful and actionable insights to whomever the target audience may be - from operational managers through senior management.Please feel free to reach out if you want to talk about lead sourcing, sales pipelines, customer satisfaction, process improvement, or hockey.Specialties: Business operations, sales operations, consumer insights, customer experience, qualitative and quantitative analysis, team building and collaboration, data sanitization and manipulationTechnical Skills: Microsoft Office (Excel, Powerpoint, Word, Outlook), Salesforce, HubSpot, Google Suite (Sheets, Slides, Docs. Gmail, Drive), Slack, Jira, Google Analytics

Experience

1. Head of Revenue Operations

   Motorq

   Apr 2024 — Present

Education

• Columbia Southern University

  Bachelor’s Degree, Business Administration and Management, General

  2013 — 2016

Skills

• Troubleshooting
• Cross-Functional Team Leadership
• Salesforce.com
• Customer Experience
• Start-Ups
• Integration
• Management
• Leadership
• Project Management
• Visio
• Quality Assurance
• Outsourcing
• Customer Satisfaction
• Sharepoint
• Business Process Improvement
• Software Documentation
• Wireless
• Customer Relationship Management (Crm)
• Call Centers
• Crm
• Workforce Management
• Telecommunications
• Microsoft Office
• Avaya
• Technical Support
• Business Analysis
• Program Management
• Customer Retention
• Customer Service
• Vendor Management
• Data Analysis
• Contact Centers
• Process Improvement
• Voip
• Product Management
• Team Leadership