Stephen Leferman

About Stephen Leferman

As a Senior Sales Operations Analyst I leverage my analytical skills and operational expertise to optimize sales processes, enhance efficiency, and drive growth. With over eight years of experience I have developed and implemented best practices for CRM usage, pipeline management, and sales reporting. I also provide in-depth sales analytics and performance metrics to guide decision-making and strategy, generating actionable insights from sales data to improve forecasting, pipeline management, and territory planning. Additionally, I enjoy combining my analytical skills with the insights provided by sales leadership to improve forecasting accuracy, manage sales pipelines, and ensure proper tracking of opportunities through all of their sales stages.

Experience

1. Senior Sales Operations Analyst

   WalkMe

   Apr 2021 — Present

   Sales Process Optimization: Streamline and enhance sales workflows to improve efficiency and reduce bottlenecks. Develop and implement best practices for CRM usage, pipeline management, and sales reporting.Data Analysis & Reporting: Provide in-depth sales analytics and performance metrics to guide decision-making and strategy. Generate actionable insights from sales data to improve forecasting, pipeline management, and territory planning.Forecasting & Pipeline Management: Collaborate with sales leadership to improve forecasting accuracy, manage sales pipelines, and ensure proper tracking of opportunities through various sales stages.Cross-Functional Collaboration: Act as the liaison between sales, marketing, finance, and customer success teams to ensure alignment and drive revenue growth.Sales Strategy Execution: Support the sales team in executing go-to-market strategies, quota management, and compensation planning.CRM Management: Oversee the administration and optimization of Salesforce (SFDC) to ensure data integrity, drive adoption, and enhance reporting capabilities.Sales Enablement: Partner with sales leaders to identify areas for training, development, and tools to improve sales performance and productivity.Process Automation: Identify opportunities to automate and streamline key sales processes to reduce manual work and enhance overall efficiency.

Education

• SUNY Brockport

  Bachelor's degree, English Language and Literature, General

  2009 — 2012

Skills

• Outlook
• Onboarding
• Customer Service
• Teamwork
• Microsoft Office
• Microsoft Word
• Training
• Powerpoint
• Microsoft Excel