Stephenie Jefferson
Service Delivery Manager @Sycamore Independent Physicians
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WORK HISTORY
Service Delivery Manager @Sycamore Independent Physicians
US
Led the daily execution of fulfillment and customer service to ensure timely and accurate staffing of client needs.Proactively addressed challenges to maintain a seamless experience for physicians and clients.Collaborated cross-functionally to align operational strategies.Defined, measured, and tracked satisfaction metrics for physicians and clients.Analyzed data and feedback to identify trends and implemented improvement initiatives.Drove projects that enhanced personalized, high-quality experiences for all stakeholders.Designed and implemented comprehensive training programs to equip recruiting and accounts teams with the necessary skills and tools.Provided ongoing coaching and development to build a high-performing, collaborative team.Fostered a culture of continuous learning and operational excellence.Established and documented clear roles, responsibilities, and workflows for all team members.Regularly assessed and optimized team structures to ensure clarity and performance efficiency.Set clear expectations and measurable goals to promote accountability and operational success.
EDUCATION
John C Calhoun State Community College
Associate's degree General Education
Western Governors University
Bachelor's degree
ITTT - International TEFL & TESOL training
TEFL Certification
ABOUT STEPHENIE JEFFERSON
As a Service Delivery Manager at Sycamore Independent Physicians, I lead the daily…
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