Stephenie Berggrun
Nonprofit Client Success | Strategic Ops | Salesforce Admin | Data Insights
- Role
- Client Success Manager at Craftsman Technology Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Stephenie Berggrun
Versatile and impact-driven Program Manager with 10 years of experience delivering strategic initiatives across operations, data analytics, customer success, and digital transformation. I specialize in designing and scaling cross-functional programs that improve customer experience, drive business intelligence, and enable strategic growth.Key accomplishments include: Increased self-help customer engagement 25% by enhancing portal UI and training materials Improved data accuracy by 10% and reduced manual effort by 40% through Salesforce Sales Cloud and Service Cloud automation and process improvements Won $5M enterprise contract renewals, overseeing program delivery with measurable ROI Implemented real-time lead tracking dashboard, improved forecast accuracy 15% Optimized channel partner submission processes, increasing accuracy by 30% and accelerating time-to-approval Delivered E - STEM educational content to students and teachers I am passionate about leveraging technology and cross-functional collaboration to positively impact people and the planet. I continuously strive toward this goal within multi-faceted roles. Whether managing customer programs, leading operations and delivery teams, or creating data-driven recommendations for clients, I thrive at solving challenges with insight, empathy, and execution. My work consistently blends data, people, and platforms to unlock value and deliver results that matter.I bring structure and momentum to complex, multi-team efforts across SaaS, EdTech, sustainability, financial services, manufacturing, and nonprofit organizations. I am always eager to collaborate on innovative projects that drive impactful business outcomes and customer success across diverse sectors. Let’s connect!#ProgramManagement #BusinessAnalysis #SalesforceCertifiedAdministrator #CustomerExperience #DataDriven #Leadership #AgileProjectManagement
Experience
Client Success Manager
May 2025 — Present
Education
Indiana University Bloomington
Certificate, Intermediate Methods in Interpretation
2019
Association of Talent Development
Certificate, Instructional Design
University of North Carolina at Charlotte
Bachelor of Science (BS), Biology with specialization in Environmental/Ecology and minor in Earth Science
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