Steve Hartel

Service Desk Manager @The Hashgraph Group

Milton Keynes, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2024 — Present

Service Desk Manager @The Hashgraph Group

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Responsible for designing, building, and implementing the technology, processes and the hiring of a customer success and support organisation to provide customer centric best in class technical and non-technical support. This will be across customers ranging from startups to enterprises, non-profits and government institutions across the globe leveraging the capabilities of Web3 and the Hedera network through the design and development of enterprise-grade solutions and decentralized applications.

SKILLS

StrategyVendor ManagementLeadershipIT Service ManagementChange ManagementWindowsOperating SystemsContinuous ImprovementTeam ManagementPeople Management and DevelopmentManagementBusiness Process ImprovementComputer HardwareTechnical SupportService ImprovementActive DirectoryUnixWindows ServerHardwareOperations ManagementIT OperationsTeam LeadershipData CenterStandardizationIT ManagementDhcpLinuxProcess ImprovementOutsourcingItilCisco NetworkingProject ManagementNetworking

ABOUT STEVE HARTEL

Assured, confident and commercially astute Senior IT Leader, with over 20 years of…

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