Stephen H.

About Stephen H.

With over 20 years of experience in banking, I am a collaborative and methodical professional who partners with cross-functional teams to develop and implement continuous improvement initiatives. I evaluate systems and processes to determine their effectiveness and relevancy, and I implement changes to enrich customer and employee experience. As a Sr. Consumer Lending Systems Analyst at First Tech Federal Credit Union, I optimize complex loan operating systems to align with business needs and enhance performance. I drive seamless synergy between operations and systems through collaboration with business partners and stakeholders, offering my expertise as a subject matter expert. I also hold a Lean Six Sigma Green Belt certification, which enables me to apply data-driven and structured methodologies to solve problems and deliver results. My mission is to leverage my skills and knowledge to maximize member satisfaction and operational efficiency.

Experience

1. Sr Consumer Lending Systems Analyst

   First Tech Federal Credit Union

   Mar 2024 — Present · US

   Optimize complex loan operating systems to align with business needs and enhance performance. Drive seamless synergy between operations and systems through collaboration with business partners and stakeholders offering expertise as a subject matter expert. My responsibilities include resolving complex issues, crafting process enhancements and navigating change control. Proficient in system mapping and fostering effective relationships. I contribute to maximizing member experiences and operational efficiencies