Stephen G Phillips

About Stephen G Phillips

I am an Information Technology executive who builds, leads, and mentors strong, capable cross-functional teams that develop, implement and support innovative solutions. My technology experience spans the retail, education, government, banking, real estate, and manufacturing industries. Selected Accomplishments:• I guided a Fortune 50 retail organization through a Digital transformation that resulted in a complete reimagination of the customer experience and the core systems and processes that enable it.• I created a new frictionless customer experience in the car wash industry by developing and deploying a custom, fully integrated eCommerce platform, Point of Sale system, and customer facing mobile app for a large full service car wash chain. One example result of which was an over 100% increase in wash membership subscriptions within six months.• As a defense contractor for the US Navy, my team and I developed a fleet-wide, mobile supply system that simplified ship based processes and significantly reduced the number of supply personnel onboard ships.• I have helped multiple organizations with Agile transformations.Core Competencies:Software Development, Agile Methodologies, Scrum, SDLC, Digital Transformation, Project Management, Product Management, Enterprise Planning, Vendor Management, Continuous Process Improvement, Policies & Procedures, Compliance, IT Services Management, Network/Infrastructure Management, Helpdesk Management, Business Analysis, Stakeholder Relationship Management, Data Analytics, and R••••••••@gmail.com

Experience

1. Chief Information Officer

   AUTOBELL Car Wash

   Nov 2019 — Present · Charlotte, NC, US

   Direct the enterprise digital transformation and lead the IT team to manage operations and provide development services for the enterprise. · Expanded and continuously develop a strong technology team through hiring, training, and mentorship. Improved IT processes by implementing ITSM and management systems.· Transformed the customer experience by introducing Autobell’s first mobile apps, providing self-service capabilities to customers for accounts and membership plans, improving the ecommerce experience, and reducing wait times at the stores by deploying mobile POS equipment and the infrastructure to support it. · Improved the employee experience by providing seamless mobile sales at over 90 store locations, automating the car queue, and implementing a new Learning Management System.· Modernized the enterprise infrastructure by replacing outdated hardware and software, implementing VPN access, network segmentation, and Zero Trust. Enhanced network and Wi-Fi security and monitoring. Reduced downtime potential by implementing hybrid backup solutions for onsite systems and O365 data.· Instituted an enterprise data warehouse to modernize and improve reporting capabilities and introduced real-time dashboards and self-service analytics for the first time.· Implemented cross-platform integrations and automation of repetitive processes that allow for continual growth of the Autobell footprint without adding additional home office staff members.· Selected and deployed new merchant services in order for Autobell to achieve PCI compliance as a level 2 merchant.· Manage the departmental budget and renegotiate technology service provider contracts to improve terms for Autobell and provide significant cost savings.· Responsible for technology onboarding for newly built stores and integration of acquisitions into enterprise systems.

Education

• Belhaven University

  Bachelor of Arts

Skills

• Business Process
• Agile Project Management
• Process Improvement
• Software Project Management
• Integration
• Analysis
• Databases
• System Requirements
• System Integration Testing
• Software Documentation
• Sdlc
• User Stories
• Requirements Management
• Agile Methodologies
• Management
• Enterprise Architecture
• Business Requirements
• Stakeholder Management
• Requirements Analysis
• Sql
• Visio
• Business Process Design
• Training
• Functional Design
• Documentations
• Business Process Mapping
• Gap Analysis
• Software Development
• Scrum
• Requirement Specifications
• Functional Specifications
• Process Flow
• Xml
• Business Analysis
• Quality Assurance
• Requirements Gathering
• Java
• Security Clearance
• Systems Analysis
• Business Process Improvement