Stephen Fulkerson
Strategic Leadership | Customer Success Executive | Driving Growth & Client Partnerships for Global Tech & Services
- Role
- Captain - Commanding Officer - Cryptologic Warfare Officer at U.S. Navy Reserve
- Location
- Portsmouth, RI, US
- LinkedIn followers
- 500 followers
About Stephen Fulkerson
As former Vice President of Customer Success Advisory and Consulting at TSIA, I leveraged over 22 years experience in Customer Success, Enterprise Solutions, and SaaS to advance customer success strategies across the technology sector. The role centers on delivering actionable insights to over 200 top executives, enabling organizations to scale and optimize customer success operations. Leveraging deep expertise, contributions include authoring many frameworks including the \"KORE Score Framework\" and multiple research publications, webinars, and white papers that shape industry best practices. With a mission to empower companies to unlock their digital potential, the work emphasizes collaboration, strategic planning, and innovation in SaaS and customer retention. Extensive leadership experience, combined with a history of building robust customer success frameworks, underscores a commitment to driving measurable outcomes for clients and stakeholders alike.
Experience
Captain - Commanding Officer - Cryptologic Warfare Officer
Mar 2005 — Present · Norfolk, VA, US
Commanding Officer that leads 90 Sailors in the support of active duty requirements for, USCYBERCOM, Fleet Cyber Command, and 10th Fleet initiatives and directed highly classified joint intelligence operations in support of military Cyber Security, SIGINT collections, IO missions, and supporting troops in current war theater zones.
Education
Webster University
Master of Arts (M.A.), Public Administration
1999
Presidio of Monterey Foreign Language Center Defense Language Institute
Diploma, Spanish
1996 — 1997
University of Notre Dame - Mendoza College of Business
Executive Certificate, Business Administration
2009
University of North Carolina Wilmington
Bachelor of Arts (B.A.), Political Science
1993
U.S. Naval War College
Master of Arts (M.A.), National Defense & Strategic Studies
2018
U.S. Naval War College
Master Certificate, Ethics in Emerging Military Technology
2018
Skills
- Executive Management
- Operations Management
- Portfolio Management
- Contract Negotiation
- IT Governance
- Process Improvement
- Security Clearance
- IT Management
- Salesforce.com
- IT Strategy
- Pmo
- Leadership
- Customer Service
- Strategic Planning
- Customer Relations
- Management
- Management Consulting
- Vendor Management
- Planning
- Process Engineering
- Business Analysis
- Mentoring
- Compliance
- Software Implementation
- Account Management
- Security
- Enterprise Software
- Change Management
- Sales Management
- Business Management
- Business Process Improvement
- Program Management
- Strategy
- Project Planning
- Saas
- Project Management
- Cross-Functional Team Leadership
- Project Portfolio Management
- Team Leadership
- Computer Security
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