Stephen E.

About Stephen E.

Bilingual customer success, sales, and business strategy professional fluent in English…

Experience

1. Customer Success Account Manager - Growth Lead

   微软

   Jun 2021 — Present

   Managed a portfolio of high-value accounts, ensuring their satisfaction with Microsoft products and services. • Achieved high levels of customer satisfaction and retention, consistently meeting or exceeding performance metrics and goals.(100%\'Very Satisfied\' surveys in FY22 and FY23) • Collaborated with cross-functional teams, including sales, support, and engineering, to identify and address customer needs and issues. • Proactively engaged with customers through regular check-ins and business reviews to build strong relationships and gather feedback. • Drove customer adoption and usage of Microsoft solutions, including but not limited to the Microsoft 365 technology suite, Dynamics 365, and Azure, by providing guidance and training.(Maintained high double digit YoY growth in Azure spend across all accounts) • Analyzed customer data and usage patterns to identify opportunities for upsell and cross-sell. • Managed escalations and resolved customer issues in a timely and professional manner, ensuring customer satisfaction and retention. • Collaborated with Microsoft\'s product and engineering teams to provide customer feedback and insights, influencing product development and improvement.

Skills

• Sales Management
• Marketing Strategy
• Salesforce Training
• Management
• Inventory Management
• Sales
• Outstanding Customer Service
• Coaching
• Time Management
• Microsoft Word
• Hiring
• Sales Operations
• Microsoft Excel
• Sales Management Coaching
• Retail
• Customer Service
• Organizational Leadership
• Salesforce.com
• Leadership
• Leadership Development