Stephen Gay
Showroom Manager
- Role
- Showroom Manager at INDOCHINO
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Stephen Gay
Strong team leadership and retail management skills across multiple retail segments…
Experience
Showroom Manager
Mar 2022 — Present · Columbus, OH, US
Manage all areas of operations within the showroom to ensure the business is set up for sustainable financial growth• Manage, monitor and execute client appointments • Responsible for the overall metrics with results ending in double-digit increases for three years in a row.• Responsible for the maintenance of in-store head count, payroll management and human resources• Lead, mentor and manage all showroom staff, or Indochino staff who assist in showroom• Own, manage, and elevate new client appointments numbers through partnerships with marketing team.• Manage existing client relationships and outreach in the Columbus market for post purchase follow up and care• Manage business-vendor relationship with local tailor• Manage all High-Value (VIP) clients in the (Location) market and build strong lasting relationships on behalf of Indochino• Strive to increase High-Value client base • Assist marketing with any events or additional client activity that may take place in the showroom • Ensure that product is merchandised to give clients a great Indochino experience and to maximize both AOV and conversion.• Communicate any product or merchandise needs or opportunities• Work directly with Client Service to improve client experience, and relay information and feedback to increase efficiencies• Bring forward new ideas, initiatives, and improvements of existing functions and truly control the showroom business• Solve problems with initiative, by asking questions, and creating winning results through a combination of proactive and analytic behaviour. • Represent Indochino at local events with local PR• Received Showroom of the year for 2023!
Education
New York Institute of Art and Design
Interior Decorating , Interior Design
2019 — 2020
Skills
- Leadership
- Store Management
- Store Operations
- Customer Service
- Retail
- Marketing
- Window Displays
- Strategy
- Training
- New Store Openings
- Management
- Loss Prevention
- Coaching
- Styling
- Store Design
- Driving Results
- Hiring
- Designs
- Sales
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.