Stephen Davidow

Clinical Patient Safety Officer @Saint Anthony Hospital

Chicago, IL, US

Restructured quality management program using A3 thinking, and a variety of Lean tools: SIPOC, value-stream mapping, process mapping, spaghetti diagramming, 5Whys, cause and effects diagramming, 7 Ways, standard work, PDSA and – combined with direct workflow observation and data analysis.• Led large multidisciplinary/multidepartmental ED throughput project to reduce door to doc and door to disposition times by 35% – improvements focused on turnaround time for lab specimen processing, inpatient bed assignments, imaging procedures, as well EHR enhancements.• Facilitated SWOT and competitor analyses for Obstetrics program, which focused on 1) building leadership skills, standardized processes and protocols to support nursing teams, team communications skills, as well as 2) identify targeted referring physician strategies to increase volume using internal data and IHA CompData sources.• Accelerated improvement work by 50% by using ChatGPT to create initial future/ideal state process maps focused on: 1. early sepsis recognition and treatment, 2. inpatient bed assignments, 3. patient scheduling, 4. Changing/updating patient demographic information during hospital stay, 4. Admissions, and 5. discharge planning.• Coordinated effort to improve patient flow for outpatient and inpatient services including the external referral management process; ED to admitting process; floor-nurse patient receiving process; patient discharge process dependent on lab orders, home oxygen needs; readiness for rehabilitation services; and arranging for charity medications; and claims submission and denials processes – conducted interviews and unit tours; created current and future state process maps.• Facilitated sepsis care performance improvement project to move SEP-1 measure compliance from 24% to 60% in three months (including awareness campaign).• Launched Good Catch and Just Culture programs to encourage incident reporting and learning from near misses.