Stephen Danischewski

About Stephen Danischewski

Hello! I\'m a dedicated IT professional with a passion for delivering exceptional technical support and a commitment to ensuring client satisfaction. With a strong background in troubleshooting and recent CompTIA Network+ & Security+ certifications, I\'m well-versed in networking and security fundamentals, and eager to apply my skills in a NOC or SOC.In my current role at DrFirst, I leverage my creative problem-solving skills and customer service attitude to supply healthcare providers with top-notch support and ensure seamless operations. I\'m confident in my ability to troubleshoot and resolve complex technical issues, and I\'m comfortable handling a high volume of tickets working independently and collaboratively when needed.As a detail-oriented and patient communicator, I thrive in fast-paced environments and am skilled in explaining technical concepts in user-friendly terms. My proficiency spans multiple operating systems, including Windows, macOS, Linux, Android, and iOS, as well as networking devices such as managed switches, routers, and access points.With a strong foundation in IT, I\'m now setting my sights on the CompTIA Linux+ certification, which will further enhance my skills in system administration and and prepare me for learning about AWS. I\'m excited to bring my expertise to a NOC or SOC role, where I can leverage my knowledge to ensure network security, performance, and reliability.When I\'m not geeking out over technology, you can find me working out in my home gym or exploring Philadelphia with friends. I\'m also a diehard fan of the New York Knicks and a proud cat dad of two.If you\'re seeking a dedicated, adaptable, and customer-focused IT professional with a passion for teamwork, let\'s connect! I\'m eager to bring my skills and enthusiasm to your team and contribute to your organization\'s success.

Experience

1. Apex Systems Contractor Technology Specialist at Northwestern Mutual

   Apex Systems

   Mar 2026 — Present · Philadelphia, PA, US

   Support end users with Level 1/Level 2 help desk and desktop services, focusing on Windows-based troubleshooting and reliable issue resolution.• Provide first-response support, document findings, and escalate Level 3 issues when required.• Manage proprietary software changes and support adoption of new technologies.• Support full desktop lifecycle activities including diagnosing system issues, reimaging workstations, performing updates, resolving sign-in/password problems, and assisting users via remote support (e.g, screen shares). • Address field computer issues and ensure devices are restored to working order efficiently.• Leverage ServiceNow ticketing system to manage intake, prioritize and coordinate requests, and maintain clear communication throughout each case. • Partner with vendors as needed and track service agreements.• Support LAN/server operations, install system changes, and set up and maintain networked computers. • Maintain inventory to enable rapid onboarding and support common office equipment such as printers and conferencing/telecom systems.• Independently troubleshoot, communicate clearly with users and vendors, and balance multiple priorities in a high-demand environment.

Education

• Rutgers University–New Brunswick

  Bachelor of Science - BS, Exercise Science and Sport Studies

  2009 — 2013