Steve Cudmore
Head of Operations and Service Development @Associate Development Solutions Ltd
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WORK HISTORY
Head of Operations and Service Development @Associate Development Solutions Ltd
Leeds, GB
I lead the core business on behalf of the owner/directors, ensuring that strategy is translated into effective delivery. My role spans the full operational landscape, providing oversight, coordination and leadership across: Core Business and Service Delivery; Programme and Project management; Process Improvement; Information Technology (IT); Research and Evaluation; Sales, Marketing and Bidding; Administration etc.I focus on aligning people, systems and resources so that the organisation operates smoothly and achieves its objectives.
SKILLS
ABOUT STEVE CUDMORE
I am an experienced operations and service transformation leader (over 300 FTE) with a proven track record of delivering customer experience strategies and embedding process improvement across manufacturing and service environments, private, public and 3rd sectors and B2B & B2C businesses. My expertise spans policy development, governance, stakeholder engagement, and digital enablement, underpinned by Lean Six Sigma and transformational leadership principles.A natural problem solver, skilled leader, Lean Six Sigma Black Belt, AgilePM Practitioner, PRINCE2 Practitioner, ISO9001:2008 Lead Auditor and Change Acceleration Coach.Specialisms:Transformational Leadership | Process Improvement and Simplification | Customer Experience Strategy | Cultural Change | Governance & Compliance | Stakeholder Engagement | Continuous Improvement | Leadership Development | Project Management | Quality Management Systems |Training, Coaching & Mentoring | Facilitation & Presentation
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