Stephen Cambridge
Principal Customer Success Executive @ServiceNow
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WORK HISTORY
Principal Customer Success Executive @ServiceNow
Calgary, AB, CA
As a Principal Customer Success Executive at ServiceNow, I partner with enterprise organizations to maximize the value of their ServiceNow investments. I work closely with executive stakeholders to understand their strategic objectives, align ServiceNow capabilities with their business outcomes, and drive adoption across their digital transformation initiatives. My focus is on building trusted advisor relationships, orchestrating cross-functional resources, and ensuring customers realize measurable ROI while expanding their use of the Now Platform to solve complex workflow challenges at scale.
EDUCATION
ITIL
ITIL 4
Mount Royal University
Business Analysis, Business Analysis
Robert Gordon University
Bachelor of Science, Information Systems Technology
ServiceNow
Certified System Administrator, ServiceNow
North East Scotland College
HNC, Computing
Cenovus Energy
Six Sigma and Lean Mangement
SKILLS
ABOUT STEPHEN CAMBRIDGE
With over 20 years of Information Technology experience with the majority of my career advising organizations in technology best-practice across industries. During my time transitioning enterprise technology solutions to operations, and supporting cross-functional teams in service management best practices, I have developed a significant breadth of knowledge in project management, enterprise systems, service delivery and driving technology adoption across complex organizational structures. I have experience working across a number of industries including health care, public sector and education, however I have significant experience in the highly-regulated energy sector. My core focus is on Service Management practices and associated enterprise technology platforms – such as ServiceNow. I have more than 12 years of experience with Enterprise Service Management, focuses on ITx, HRSD and CSM. As an active member of the ServiceNow community I have presented at ServiceNow User Groups, Now at Work and the ServiceNow Knowledge conference.
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