Stephen Bucci
Senior Technical Advisor | Coaching, Team Leadership, Customer Satisfaction
- Role
- Senior Technical Support Advisor at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Stephen Bucci
With a robust background in technical support, my role at Microsoft as Acting Manager involves leading Intune Support Engineers, fostering their growth, and continually seeking innovative solutions to enhance our services. Our team\'s dedication to excellence has enabled us to deliver outstanding support for Microsoft Intune, and various enterprise mobility solutions.Mentoring and knowledge-sharing are core to my mission, empowering engineers to excel in both technical and soft skills. The satisfaction derived from improving processes and mentoring the next generation of technical professionals is what drives my professional endeavors.
Experience
Senior Technical Support Advisor
Feb 2022 — Present · Charlotte, NC, US
Providing technical and professional guidance to engineers as they support our customers. Mentoring in technical and soft skills. Developing and implementing best practices for support.
Education
SUNY Geneseo
Bachelor of Arts, Communications
1989 — 1992
Quantic School of Business and Technology
Executive MBA
Skills
- Sharepoint
- Training
- Strategy
- Microsoft Exchange
- Messaging
- Video Editing
- System Administration
- Active Directory
- Windows Server
- IT Management
- Troubleshooting
- Office 365
- Microsoft Products
- Management
- Microsoft Sql Server
- Vmware
- Server Architecture
- Software Development
- Project Management
- Virtualization
- E-Learning
- Windows 7
- Saas
- Powershell
- IT Service Management
- Cloud Computing
- Microsoft Technologies
- Microsoft Certified Professional
- Partner Management
- IT Strategy
- Hyper-V
- Technical Support
- Software Project Management
- System Deployment
- Servers
- Security
- Enterprise Software
- Enterprise Architecture
- Data Center
- Iis
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