Stephen Andrews

Experience

1. Implementation Leader

   Aura

   Jun 2019 — Present

   In this role, I utilize my communication skills to establish strong relationships with various stakeholders, such as Identity Guard\'s key clients, brokers, consultants, and partners. I provide support on-going client needs by listening to client requests, assessing the desired outcome, developing solutions to meet their needs, and working cross-functionally to implement appropriate solutions. I work closely with the Technology and Product teams to ensure back office operations and development priorities are aligned with the business needs; additionally, I collaborate with the Marketing Team to develop collateral that addresses needs of brokers, clients, and end users.Key Contributions:• Demonstrated ability to develop strategies to maximize client conversion rates.• Ensures resolution of customer service inquiries and escalations by providing direction and training to Identity Guard\'s customer service team.• Successfully support the Identity Guard sales team with presentations and demos for new prospects.• Created and implemented control processes around billing, customer service and other business areas to be compliant with government regulations and internal/external policies.

Education

• George Mason University

  Bachelor of Applied Science (B.A.Sc.), Marketing

  2012 — 2015