Stephen Williams
- Role
- Support Engineer at Coastal Credit Union
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Support Engineer
Sep 2018 — Present
Monitoring the system to ensure high availability and performance by reviewing application logs, verifying system integrity, completing scheduled jobs (manually or through automation) and ensuring back-up have completed and move to the appropriate media/off-site. Performing application installation, set-up/configuration, producing and documenting process flows, automating routine tasks, and managing application upgrades to provide high availability for the members, business customers, partners, and vendors. Conducting System Performance Tuning. Providing Tier 2/Tier 3 incident support by investigating, troubleshooting, and resolving any issues as well as responding to any system outages. Performing quality control procedures and following change management protocols. Providing project leadership /support for IT and business unit projects. Providing system performance and department metrics reporting for all Windows server based systems. Documenting the configuration of the systems. Providing detailed data and system documentation, designs, implementation plans, migration/rollback strategies, and disaster recovery plans. Participating in an on-call rotation as a key team member in a 24x7 processing environment.
Skills
- Firewalls
- Barracuda Spam Firewall
- Server Migration
- Security
- Disaster Recovery
- Vpn
- Vmware
- Enterprise Vault
- Data Center Management
- Emc San Administration
- Dell Poweredge Servers
- Email Archiving
- Group Policy
- Networking
- Active Directory
- Recoverpoint
- Hardware
- Data Center Relocation
- Data Center
- Cisco Mds San Switches
- Cisco Firewall Security
- Network Security
- Data Migration
- Linux
- Virtualization
- Server Administration
- Epolicy Orchestrator
- Dns Administration
- Technical Support
- Solarwinds
- Windows Server
- Fibre Channel
- Emc Storage
- Hp Server Hardware
- Vmware Esx
- Mcafee
- Computer Hardware
- Servers
- Microsoft Exchange
- Virtual Private Network (Vpn)
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