Stephen Watt
Programme Portfolio Manager @Talktalk
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WORK HISTORY
Programme Portfolio Manager @Talktalk
Manchester, GB
Eastwood & Pink Programmes (Nov 2022 – Present)• Delivered £10.5m transformation of business systems, driving NPS, revenue and cost efficiency gains• Launched 8 cloud-based apps including mobile app, CRM, and web portal• Oversaw migration tooling and trials for 2M customers• Defined Governance, chaired monthly steering committees with ExCo and CEO-level reporting• Led 140+ internal/3rd party FTEs, optimising structure and preactices for greater velocity• Line managed 7 FTE, embedding standards and upskilling team• Negotiated supplier contracts, reducing cost and riskOperations Portfolio & Agile Delivery (Dec 2020 – Nov 2022)• Managed portfolio of 10 agile/waterfall teams; delivered 75+ initiatives• Achieved £7m+ benefit pipeline and 20pt NPS uplift on £4.5m budget• Embedded Agile best practices across squads• Delivered product launches and improvements to FTTP Repair, customer journeys, digital channels• Provided director-level reporting and chaired steering meetings
EDUCATION
University of Strathclyde
Bachelor of Engineering - BE, Electronic and Electrical Engineering with Business Studies
SKILLS
ABOUT STEPHEN WATT
Accomplished Senior Programme & Portfolio Manager with over 20 years\' experience leading complex technology and business transformation programmes across Financial Services, Telecommunications, and IT. Proven track record managing £10m+ programmes that deliver measurable outcomes ranging from revenue growth and cost savings to improved customer satisfaction. I thrive in high-pressure environments, building and leading high-performing teams, embedding Agile and Lean practices, and aligning delivery with strategic goals. My approach combines commercial awareness, technical insight, and strong stakeholder engagement up to CEO level.Recent achievements include leading a £10.5m business systems stack transformation at TalkTalk, launching 8 new cloud based applications platforms including a Mobile App, rebuilt website and new CRM. I’m passionate about building successful teams, driving delivery and creating lasting change that delivers business value.
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