Stephen Twum

WORK HISTORY

EDUCATION

ABOUT STEPHEN TWUM

Experienced Support Manager with a demonstrated history of working in the hospital & health care industry. Skilled in Analytical Skills, Operations Management, Business Transformation, Management, and Cerner. Strong information technology professional with a BSc HONS focused in Computing and Business Information Systems from University of East London. Reporting to the Chief Information Officer the post i am responsible for managing the performance and service of all clinical and some non-clinical applications within BHRUT, ensuring that service levels are achieved. providing strategic leadership and best practice IT Clinical Systems management to deliver a cost efficient, robust and customer driven service, leading the implementation of elements of the IM & T strategy as appropriate. I’m responsible for all aspects of the IT System management and development, ensuring maximum availability and providing excellent levels of service to the Trust’s end users. This includes, but is not limited to: • Application support and contract management • Patient administration system and EPR • Service Delivery and SLA performance management • Data Quality A key aspect of my position is to lead on the strategic development of the Trust’s EPR strategy and oversee its implementation, as well as developing policies and procedures to ensure compliance with all legal and clinical requirements and the adoption of best practice. Continued service improvement is a fundamental requirement in addition to the implementation and on-going review of other industry best practice standards. This will involve the development of implementation plans, acting upon such plans and identifying areas for further improvement.