Stephen True
Information Technology Risk Manager @Direct Line Group
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WORK HISTORY
Information Technology Risk Manager @Direct Line Group
City Of London, GB
Management of technology risks which includes - Risk Assessments, Thematic reviews, Investigation of Concerns, Management of Emerging and External risks, Reporting and management of risk dashboards in GRC Tool, Stakeholder Management and reporting sessions.
SKILLS
ABOUT STEPHEN TRUE
Technology Risk Manager with extensive experience of managing risks while managing technology and designing and operating processes to reduce risk. Experience with managing the Technology and Cyber risk profile and carrying out risk assessments, managing issues and carrying out Thematic reviews. Experience of managing the prioritisation of EOL technology managing a team of architects to investigate, risk assess and prioritise the remediation of EOL systems. Also experienced in managing and assessing the EOL risk and tracking it within the Direct line risk profile.ITIL Service Operations Specialist with over 11 years experience of Incident and Problem process design, implementation and operation. Proven Major Incident manager with experience of successfully managing the most critical incidents while remaining calm and in control. Successfully transitioned from multiple 3rd party tools onto Servicenow with a rollout covering users which required integration with other ITSM disciplines (Change, knowledge, Availability, Capacity) in a single tool.Proven Stakeholder management skills with the capability to communicate and influence internal and external staff at all levels in the organization.Experienced in Lean\\Six Sigma Continuous improvement techniques with experience of managing improvement projects that have delivered significant benefits. Experienced people manager both with direct reports and virtual teams in remote locations and 3rd party resourcesExperienced communicator in all mediums to all levels of staff.
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