Stephen Struble

Client Services Representative @Hartford HealthCare

Hartford, CT, US

Communicate critical lab results to care teams within a 30 minute turn-around window with a department success rate of 99.8%- Coordinate revisions to policy and procedure documentation, including creating a new specimen registration procedure document that has been utilized across the Hartford HealthCare network- Address requests for pathology reports while maintaining patient confidentiality and compliance with HIPAA- Identify incorrect or missing data in SunQuest Callback database and correct entries through collaboration with IT department- Organize phone lists and quick reference sheets for exceptions to standard callback policies- Train and mentor new hires in policies and procedures.