Stephen Simko
Lead Data Analyst at Progressive Insurance
- Role
- Lead Data Analyst at Progressive Insurance
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
Experience
Lead Data Analyst
Dec 2025 — Present · Cleveland, OH, US
I specialize in advanced modeling, forecasting, and telecom analysis to drive strategic decision-making and operational efficiency. I design and build comprehensive reports, providing actionable insights that optimize performance across various business departments. By analyzing key variables such as call volume, productivity, handle time, shrinkage, attrition rates, and resource allocation, I identify trends and develop data-driven solutions that align with organizational goals. My expertise includes creating precise demand forecasts, leveraging call pattern analysis, and implementing strategic workforce planning to optimize staffing and scheduling. Through these efforts, I deliver impactful recommendations that enhance operational performance and resource utilization.
Education
Case Western Reserve University
Certification
Lake Erie College
Bachelor of Science - BS
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