Stephen Serkaian

Executive Director of Customer Experience at Lansing Board of Water & Light

Role: Executive Director of Customer Experience at Lansing Board of Water & Light
Location: Lansing, MI, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Stephen Serkaian

Stephen Serkaian is a nationally recognized communications professional with a proven…

Experience

Executive Director of Customer Experience
Lansing Board of Water & Light
Jan 2012 — Present · Lansing, MI, US

Education

The American University
Master of Science, Public Relations
1982 — 1983
Central Michigan University
Bachelor of Applied Arts, Broadcast & Cinematic Arts, History
1974 — 1978

Skills

Government Liaison
Media Relations
Political Campaigns
Government Relations
Crisis Communications

Contact information

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Work email
•••••@lbwl.com
Personal email
•••••@•••••.com
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Current company

Lansing Board of Water & Light

Utilities · 589 employees · Founded 1885 · Lansing, Michigan, United States

The Board of Water & Light is a municipally owned public utility, not a private, investor-owned utility. Our roots go back to 1885, when Lansing citizens approved a $100,000 bond issue to build a water system to provide for drinking water and fire protection. Electricity was added to our list of utility services in 1892, and steam heat in 1919. We sell no stock, pay no dividends and make no profit. Unlike investor-owned utilities, our rates are not set or regulated by the Michigan Public Service Commission. They are established by our governing body, our Board of Commissioners. The BWL Board of Commissioners is made up of eight Lansing residents, each appointed for a four-year term on the board by the Mayor and confirmed by City Council. Commissioners serve without pay. Meetings of the Board of Commissioners are open to the public and are held every other month, usually on the fourth Tuesday. The meetings are held at 5:30pm at the BWL Headquarters, REO Town Depot, located at 1201 S. Washington Ave., Lansing, MI 48910. Owned and operated by hometown people, the BWL has grown to become the third largest electric utility in the state, the largest municipally owned utility in Michigan, plus a major employer in the Lansing area. By owning the BWL, our customers enjoy electric rates that are the lowest in the state, averaging 20 percent or more below the average rates of other utilities in Michigan. This is the real return on investment, our owners receive a financially healthy utility with low rates and high reliability.

lbwl.com

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About Stephen Serkaian

Experience

Executive Director of Customer Experience

Education

The American University

Central Michigan University

Skills

Find verified contacts for anyone on LinkedIn