Stephen Ritz
Solutions Service Design at Zebra Technologies
- Role
- Solutions Service Design - Iso 27001 Lead Implementer, Supplier Ops Governance at Zebra Technologies
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Stephen Ritz
Cloud & Managed Services \"Bridge,\"\"Closer,\" & Change Facilitator. Developing AI competencies. I work most effectively in the spaces between organizations, functions and processes to solve overlooked issues and tackle unrecognized obstacles limiting commercial, financial & technological performance. Strengths include managing complicated, global, x-functional programs, compliance (ISO 27001), process creation, capture (documentation) and rollout / training. 25+ years experience with large, multinational corporations.
Experience
Solutions Service Design - Iso 27001 Lead Implementer, Supplier Ops Governance
Sep 2021 — Present · Durham, NC, US
Lead Implementer for Zebra Managed Services ISO 27001:2022 Certification - achieved June 2023. Scope expansion 2025. X-BU certification encompassing development, engineering, architecture, service management, on boarding, incident management, problem management, change management, asset management, access management and other ITIL-related functions- Program Management (New Product Introduction, Change Management, Supplier Management, Operational Processes, Customer escalations)- Process creation, improvement, documentation.
Education
Advisera
ISO 27001 Lead Implementer - Certificate, Information Security
Williams College
BA
Skills
- Process Improvement
- Management
- Business Transformation
- Call Centers
- Ip
- Budgets
- Vendor Management
- Video Conferencing
- Wireless
- Telephony
- Ivr
- Human Resources
- Cross-Functional Team Leadership
- Cisco Technologies
- Leadership
- Project Management
- Avaya Products
- Contact Centers
- Session Initiation Protocol (Sip)
- Business Process Improvement
- Itil
- Unified Communications
- Sip
- Customer Satisfaction
- Training
- Voip
- Data Center
- Managed Services
- Integration
- Team Leadership
- Outsourcing
- Product Management
- Solution Selling
- Voice Over Ip (Voip)
- Service Delivery
- Telecommunications
- Product Development
- Avaya
- Program Management
- Business Process
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.