Stephen Valdez
IT Support Specialist | Google Career Certificate Graduate | 10+ Years Customer Service | SQL
- Role
- Helpdesk Technician i at Stefanini North America and APAC
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Stephen Valdez
I am an IT professional with hands-on experience in technical support, systems…
Experience
Helpdesk Technician i
Stefanini North America and APAC
Jul 2022 — Present · Houston, TX, US
Provide technical end-user support via telephone, email, or web chat.* Provide restorative or maintenance actions to resolve end-user problems.* Respond to end-user problems based on standard procedures.* Correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Education
University of Houston
Philosophy
2014 — 2018
Merit America
IT Support
Lone Star College
Associate of Arts - AA, Philosophy
2008 — 2012
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