Stephen R. Welch

Experience

1. Senior Project Manager, Rtx Corporate Hq

   DXC Technology

   Jun 2012 — Present · New York, NY, US

   Plan and manage infrastructure projects including server installs and upgrades, SAN upgrades, domain controller builds and promotions, and network appliance implementations.• Plan and manage global Active Directory GPO and OU deployments.• Mentor junior PMs in project scope documentation, creation of MS Project plans, labor estimation, and CSC PMO tools and processes; created project definition and mpp templates for PMO team’s use.• Managed two-year program to deploy the Global Service Management (GSM) suite to UTC’s sites across North America, Europe, and Asia. • Planned and implemented rollout of Opalis Integration Server solution for the exchange of incident data between UTC-Remedy and Hewlett-Packard’s Service Manager. • Planned and managed rollout of GSM Problem, Change, Incident and Request modules to the Pratt-Whitney Canada account. • Managed rollout of Remedy Service Request module to UTC’s APAC region.• Planned and implemented Remedy database upgrade, including development of UAT scripts and active management of UAT efforts amongst multiple process groups and lines of service.• Managed GSM SAN migration and load balancer replacement projects.• Managed global program to integrate Carrier and Fire & Security Systems business units to unified GSM Incident, Change, Request, and Problem Management modules.

Education

• Adams State College

  N/A

• University of Virginia

  N/A

• University of Rhode Island

  BA, BA

• American University

  MFA

Skills

• Cross-Functional Team Leadership
• Software Documentation
• Data Center
• Program Management
• IT Management
• Project Management Office (Pmo)
• Service Delivery
• Itil
• Pmo
• Pmp
• Integration
• Project Portfolio Management
• Documentation
• Creative Writing
• Project Management
• Business Process
• Change Management
• Disaster Recovery