Stephen Prange

About Stephen Prange

Customer Success Leader | Enterprise Account Expert | Strategic Advisor I’m a…

Experience

1. Senior Customer Success Manager

   Accuris

   May 2023 — Present

   In my role, I oversee onboarding and adoption for top large enterprise accounts, ensuring smooth transitions and maximizing product value. I build strong relationships and trust through regular cadence calls to review metrics, program status, and performance. I work closely with internal teams to address issues proactively and ensure alignment. I also assist with onboarding and training internal team members to support their growth and integration.I’ve led new product launches and beta testing with high-value customers, acting as a strategic partner to Product, Sales, and Marketing. I\'ve been asked to speak on go-to-market (GTM) and company-wide product calls, representing the voice of the customer and field insights.Key Achievements:• Drove value and advocated for customer needs as a trusted advisor• Met company and customer goals through tailored success plans• Identified improvement areas via feature usage and adoption metrics• Led first successful customer migration, setting a future benchmark• Maintained 95% customer satisfaction through proactive education• Identified upsell and cross-sell opportunities for growth• Drove 15% YoY feature adoption growth via strategic engagement• Worked with leaders in Aerospace, Oil & Gas, Manufacturing, and Defense• Managed 30+ accounts, onboarding, and data migration efforts• Led beta programs and product rollouts with top-tier customers