Stephen Perumalla
Leading Payments, Loans, Fraud Operations | CSR, POSH Committee | Strategy, OpEx, Transformation, GSPO | Risk Mngt. | Culture, Engagement Champion | SVB | ex-Wells, BoFA |
- Role
- Director of Operations at First Citizens Bank
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Stephen Perumalla
Seasoned Operations Leader with 20+ years of global banking experience leading complex…
Experience
Director of Operations
Sep 2023 — Present
Deposit & Payment Operations:Lead India-based operational teams managing end-to-end processes including wire transfers, ACH, reconciliations, and investigations. Ensure alignment with global operating standards, SLA targets, and regulatory compliance across all activities.Loan Operations:Oversee the full spectrum of loan operations, covering onboarding, servicing, quality assurance, quality control, governance, and business planning. Drive operational efficiency by optimizing workflows and enhancing service accuracy and client experience.Global Fraud Operations:Provided strategic oversight of third-party fraud operations in India. Actively contribute to the internalization strategy and capability buildout, aligning with global workforce optimization and risk mitigation goals.Global Services Program Office (GSPO – Portfolio Director):Partnered with the GSPO to establish enterprise-wide delivery frameworks, governance structures, and execution guidelines. Enable seamless transitions and standardized global service delivery across multiple business functions.Strategy & Transformation:Actively contributed to building strategic direction India competitive path. Developed regulatory and executive entity dashboards for oversight and led enterprise operations wide strategic initiatives focused on workforce optimization, scalability, resilience, and process excellence through cross-functional integration.Corporate Social Responsibility (CSR) Committee:Active member of the CSR Committee. Developed policy frameworks and implemented sustainable, high-impact initiatives aligned with organizational values. Oversaw CSR budgeting and reporting.Prevention of Sexual Harassment (POSH) Committee:Serving as a member of the POSH Committee, ensuring implementation of policy, compliance with local legislation, and supporting workplace culture and awareness programs.
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