Stephen Nimako
IT Support Specialist @National Seating & Mobility
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WORK HISTORY
IT Support Specialist @National Seating & Mobility
US
Primary IT Support via Phone, Chat, and/or Ticket portal.• Experience working with Windows, 0365, Active Directory and ideally some Azure exposure.• Provision & IT Equipment, accounts and ship them, work incoming tickets.• Maintains ITIL-based best practices for enterprise-wide service desk processes.• Capability to support application and use of systems, tools, and processes within the scope of the service desk.• Ticketing System being used: Manage EngineService Desk plus• Maintains a working knowledge of various applications and system integration and can escalate appropriately to engage Level 3 teams for support.
EDUCATION
General Education Development
GED
ABOUT STEPHEN NIMAKO
IT Specialist & AWS Solutions Architect with hands-on experience supporting enterprise…
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