Stephen Morris

WORK HISTORY

EDUCATION

ABOUT STEPHEN MORRIS

As the Director of Global Command and Control Centers at Ashley Furniture Industries, I oversee the IT operations, critical incident management, program/project management, vendor management, and strategic vision for the world\'s largest furniture manufacturer and retailer. With over 15 years of senior-level IT and telecommunications management experience, I bring a wealth of technical knowledge, leadership skills, and operational excellence to my role. I have successfully managed multiple locations and diverse work teams across the globe, delivering high-quality network support, service and customer satisfaction. I have also developed and implemented processes and procedures that target efficiency, innovation, and scalability. Some of my notable achievements include increasing the user retention rate by 25%, reducing the network downtime by 40%, and securing a large contract with a major cloud provider. I am passionate about leveraging technology to create value and impact for the organization and its stakeholders. I am also a member of the American Management Association, Rotary Club, and PMI/PMP Certified. I hold an EMBA from Duke University and several certifications from Cisco. I speak fluent English, French and Spanish, and have a United States Department of Defense Secret Clearance.