Stephen Mondesir

Customer Service Representative /Aspiring creator

Role: Customer Service Representative at Blue Cross Blue Shield of Massachusetts
Location: Boston, MA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Stephen Mondesir

Hello Folks. Thanks for tuning in! My name is Stephen Mondesir, and I am a senior…

Experience

Customer Service Representative
Blue Cross Blue Shield of Massachusetts
Mar 2025 — Present · Boston, MA, US
Resolved over 50 member issues daily across pharmacy and benefits systems, ensuring high customer satisfaction. • Operated independently in a HIPAA-compliant environment, maintaining accuracy and speed under pressure. • Effectively navigated multiple software systems and team communications to meet tight deadlines.

Education

University of San Francisco
Bachelor of Arts - BA
2020 — 2024

Contact information

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Work email
•••••@bluecrossma.org
Personal email
•••••@•••••.com
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Current company

Blue Cross Blue Shield of Massachusetts

Hospitals and Health Care · 4.1K employees · Founded 1937 · Boston, Massachusetts, United States

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 3 million members, and consistently offering security, stability, and peace of mind to both our members and associates. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity. ATTENTION: If you don’t speak English, language assistance services, free of charge, are available to you. Call Member Services at the number on your ID Card (TTY: 711). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación (TTY: 711). ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID (TTY: 711).

bluecrossma.org

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About Stephen Mondesir

Experience

Customer Service Representative

Education

University of San Francisco

Find verified contacts for anyone on LinkedIn