Stephen Milhouse

About Stephen Milhouse

25 plus years of experience in PC Level II/IIl, Systems Analysis and Network…

Experience

1. Paige Site Support Tech

   Unisys

   Feb 2017 — Present

   Supporting Advertising Agencies Staff, VIP and personnelDaily ensure that the overall Business Support Center service is both managed and that service level agreements (SLAs) are met.Provide White Glove exceptional level of communication, customer service independently, onsite, and remote executives in managing service requests in order to meet SLAs General hardware troubleshooting and break/fix repairs of laptops, desktops troubleshoot and resolve software issues to maintain business continuityPerform new hardware upgrades/installs including data backup/migration in a MAC/PC laptop and desktop environment Manage client inventory/warranty and service, via Service now Asset Management ToolSupports the setup, deployment, repair and troubleshooting of Apple and Windows hardware, printers and accompanying peripherals.Assists in training of basic systems for new and current users when necessary.Support client OS, application, mobile, virus, and hardware issues for users.Design, implement, and maintain Mac desktop group policy using JAMF.Design, implement and maintain Windows Desktop applications and policies using Company PortalDevelop automated workflows and technologies to efficiently manage Mac endpoints.Lead and assist with root cause analysis as it relates to PC/Apple computers/ peripheral devices.Interact with IT vendors to resolve complex, break/fix issues in person or via telephone.Write, maintain and implement systems documentation for incident responses and recurring issues.Utilize Microsoft 365, Outlook emails, and G-Suite- Gmail, Docs, Hangout, Calender,

Education

• DeVry Institute of Technology

  Electronics and Computer Science

  1976 — 1978

• Microtrain Academy

  192 Hours Total

  2000 — 2001

• Triton College

  In Progress

  2012 — 2014

Skills

• Software Documentation
• Sdlc
• Networking
• Operating Systems
• Vpn
• Xp
• Windows Server
• Voip
• Data Center
• Hardware
• Problem Solving
• Wan
• Vmware
• Computer Repair
• Team Leadership
• Dhcp
• Laptops
• Information Technology
• System Administration
• Connecting People
• System Deployment
• Servers
• Itil
• Cisco Technologies
• Pmp
• Switches
• Telecommunications
• Network Engineering
• Dns
• Microsoft Office
• Firewalls
• Cloud Computing
• Teaching
• Entrepreneurship
• Lan-Wan
• Windows 7
• Windows
• Wireless Networking
• Network Administration
• Virtualization