Stephen M.
Training Manager for Cs, Safety & Claims @TELUS Digital
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WORK HISTORY
Training Manager for Cs, Safety & Claims @TELUS Digital
Cork, IE
EDUCATION
St Johns Central College
Networks, Programming & Web Design
ABOUT STEPHEN M.
I have over 10 years experience in high volume, multi-tiered customer service contact centre environments. This includes 4 years specialising in the video games industry with Jagex Ltd and Blizzard Entertainment and 6 the travel industry with Telus. If you catch me outside of work you\'ll likely find me either chasing after our toddler or one of our two dogs. I do still have a keen interest in the video game industry though these days that mostly involves watching streams. I do enjoy talking to new people about mutual interests so feel free to DM me or pop me an email to s••••••••@gmail.com Competencies- Tableau - Google sheets - Workday - Lean/Six Sigma - Collaboration - Adult learning theory - Process and Solution development - Change and Risk management - Managing Stakeholder relationships - Project implementation - Strong interpersonal skills - Strong written and verbal communication
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