Stephen McCollum
Director of Customer Experience @Blackfoot Communications
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WORK HISTORY
Director of Customer Experience @Blackfoot Communications
Missoula, MT, US
At Blackfoot Communications, I lead the strategy and execution of our customer experience vision—empowering our front-line teams to deliver compassionate, high-touch support in complex, high-stakes environments. My role is centered on scaling service excellence by bridging human empathy with intelligent systems.I drive cross-functional collaboration across Product, Services & Support, Network Engineering, IT, and Go-to-Market teams to ensure our customer experience is seamless, data-informed, and deeply aligned with what matters most to our users. From standardizing and automating operations to championing AI for smarter support, I focus on building scalable, resilient systems that elevate every interaction.I’m passionate about cultivating high-performing teams, turning feedback into fuel for innovation, and ensuring our customers feel heard, supported, and confident in every step of their journey with us.
EDUCATION
Montana Technological University
Associates, Computer Science
ABOUT STEPHEN MCCOLLUM
As an IT executive, I help technology leaders build high-performance teams, streamline…
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