Stephen McCarthy

About Stephen McCarthy

An accomplished professional with extensive experience designing and executing sales and go to market strategies to optimize, elevate or reinvent the performance of your customer facing channels. Omni expert with significant background leading teams in growing sales and profit at exceptional rates. Seasoned leader able to work effectively with multiple stakeholders, including company leaders, employees, clients, third party outsourcers, and cross-functional teams. Results driven with a deep focus on comprehensive best-in-class live-channel operations and performance support practices – effectively bridging marketing and sales operations. Known for leading and motivating high performing teams through the deployment of consultative sales and service strategies.Additional Expertise includes:• Account Management | Top of the Funnel | Inbound Sales | Acquisition • Vendor and Third Party Outsourcing | Project Management • Sales Acquisition | Lead Management | Demand Generation• Customer Development & Retention | SalesForce | CRM• Sales Forecasting | Pipeline | Performance Management | Dashboards• Budget Planning | P&L | Compensation Design• Customer Persona’s | Personalization | Customer Journey• Workforce Planning | Customer Satisfaction• Digital Strategy | Selling Models | Customer Dialogue• Retail | B2B | eCommerce• Emerging Technology | Chat | Collaboration• Sales Training and Enablement | Professional Development• Inside Sales Strategy | Visioning | Planning | Assessment• Sales Reporting & Analytics | Data Science | Customer Insights• Recruiting | Hiring | Mentoring | Leading | Team Management• Sales Productivity | Profitability Improvement | ROI• Creative Problem Solving | Executive Level Presence

Experience

1. Principal Sales Coach

   MathWorks

   Jun 2017 — Present · Natick, MA, US

Education

• Isenberg School of Management, UMass Amherst

  Bachelor’s Degree, Business Administration and Management

  1983 — 1987

Skills

• Lead Generation
• Strategic Planning
• Leadership
• Account Management
• Pipeline Management
• Analytics
• Business Strategy
• Multi-Channel Marketing
• Retention Strategies
• Inventory Management
• Contact Center Operations
• Business-to-Business (B2b)
• Data Visualization
• Salesforce.com
• Business Process Improvement
• Customer Satisfaction
• Customer Experience
• Profitability Improvement
• Strategy
• E-Commerce
• Roi Optimization
• Business Intelligence
• Cross-Functional Team Leadership
• Contact Center Management
• Marketing Strategy
• Sales Management
• Marketing
• Team Leadership
• Call Centers
• Business Development
• Customer Engagement
• Interpersonal Communication
• Process Improvement
• Sales Operations
• Customer Retention
• Business Requirements
• Cross-Functional Collaborations
• Customer Service
• P&L Management
• Customer Relationship Management (Crm)