Stephen Marfione
VP of Implementation | Customer Success & Delivery Leader | Scales Teams, Solutions & Revenue
- Role
- Head of Implementation Uber Health at Uber
- Location
- Reading, MA, US
- LinkedIn followers
- 500 followers
About Stephen Marfione
With 15+ years of experience spanning SaaS, transportation tech, and healthcare platforms, I’ve built and scaled post-sale delivery functions that support rapid growth and long-term customer success. Whether launching enterprise implementation teams, building solution consulting functions from scratch, or accelerating time-to-value for multimillion-dollar clients, I bring a calm, strategic presence to high-growth environments.My experience includes growing a business unit 6× in under four years, leading $100M+ in new implementations, and mentoring high-performing teams through periods of transformation and change.I work best at the intersection of execution and relationships—aligning delivery, sales, and product teams to ensure clients don’t just go live but thrive.
Experience
Head of Implementation Uber Health
Oct 2021 — Present
Founded UberHealth’s first traditional implementation function; drove organizational adoption across Uber for Business. Serves as executive liaison among Implementation, Sales, Product, and Customer Success to align delivery and growth. Reduced implementation timeline by 50% in 6 months through improved handoffs, playbooks, and client segmentation. Led $100M+ in new business activations and helped scale Uber Health from $90M to $600M revenue in under 4 years. Built and led a new Solution Consulting team, delivering $20M+ in sales by designing non-standard offerings. Championed enterprise onboarding strategy, enabling high-volume clients to ramp in under 20 days.
Education
Framingham State University
Bachelor of Science (B.S.), Business Administration & Management
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