Stephen M.
Head of Change Management @Vernon Building Society
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WORK HISTORY
Head of Change Management @Vernon Building Society
Stockport, GB
Leading Digital Transformation at Vernon Building SocietyI’m proud to be heading up Vernon Building Society’s digital transformation programme—an ambitious initiative that’s reshaping how we serve our members and operate as a business.Our programme includes:Migrating core data and services to a managed environmentImplementing a scalable data lake architectureEnhancing our digital front-end to improve customer experiencePartnering with key suppliers to deliver sustainable, long-term changeIn parallel, I’m driving continuous improvement of internal processes and workflows, ensuring we’re operating efficiently and effectively across the organisation.A major focus has been evolving the Change function—from an IT project delivery team to a centralised, business-led Change unit. This has involved building a clear framework that empowers our change professionals to deliver with impact, while developing capability across the team.It’s an exciting journey with more to come!
EDUCATION
University of Liverpool
Bachelor of Science (BSc), e-Business
ABOUT STEPHEN M.
As Head of Change Management, I bring over 8 years of experience leading large-scale transformation programmes across Finance, Insurance, Sports, Compliance, and Housing. I specialise in delivering measurable improvements in operational performance, efficiency, and customer satisfaction by embedding intelligent systems, data strategies, and sustainable business change.Currently, I’m spearheading the digital transformation at Vernon Building Society—leading a wide-ranging programme that includes migrating to a managed service environment, implementing a data lake architecture, and enhancing our digital front-end offering. I’m also focused on optimising internal workflows and building a future-ready Change function, evolving it from an IT project delivery unit to a centralised business change capability.My track record includes:Delivering a £1.3M Data Strategy Programme across six workstreamsConsolidating three Housing Management Systems into one unified platformLaunching innovative digital products like X-TagBuilding and developing high-performing change teams equipped with the frameworks and tools to drive impactI’m passionate about transformation that matters—where technology, data, and people come together to solve real business problems. My mission is to keep pushing the boundaries of what change can deliver and to step into senior leadership roles where I can influence strategic direction and lead business-wide transformation at scale.
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