Stephen Lander

Vice President Sales Operations @SC Johnson Professional® USA

Charlotte, NC, US

I have spearheaded the transformation of sales operations and customer success strategies, delivering consistent growth and operational excellence across multiple regions. I have successfully built and led high-performing teams, driving innovation in sales processes, customer engagement, and operational efficiency to meet evolving market demands.With a deep expertise in sales operations, I have developed and executed scalable strategies to optimize performance, increase customer retention, and enhance overall sales effectiveness. I’ve led initiatives integrating advanced technologies, such as CRM platforms (Salesforce) and business intelligence tools (Power BI, Tableau), to provide real-time insights that empower decision-making and improve customer outcomes.I have consistently met and exceeded revenue targets while managing budgets. My approach blends a strategic focus with a hands-on leadership style, fostering cross-functional collaboration, driving team development, and aligning organizational goals with market opportunities.Throughout my tenure, I’ve been dedicated to improving customer success, ensuring exceptional service, and enhancing the customer journey at every touchpoint. This role has solidified my expertise in driving both customer and organizational success and positions me to continue making a significant impact as a senior leader.

University of Bradford

Beng (Hons)

Centre for Creative Leadership, San Diego

Executive Leadership Development Program

Cranfield School of Management

General Management

De Montfort University

Diploma