Stephen Lander
Vice President Sales Operations & Customer Excellence at SC Johnson Professional
- Role
- Vice President Sales Operations at SC Johnson Professional® USA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Stephen Lander
An accomplished senior leader with extensive experience in both business-to-business and…
Experience
Vice President Sales Operations
Sep 2015 — Present · Charlotte, NC, US
I have spearheaded the transformation of sales operations and customer success strategies, delivering consistent growth and operational excellence across multiple regions. I have successfully built and led high-performing teams, driving innovation in sales processes, customer engagement, and operational efficiency to meet evolving market demands.With a deep expertise in sales operations, I have developed and executed scalable strategies to optimize performance, increase customer retention, and enhance overall sales effectiveness. I’ve led initiatives integrating advanced technologies, such as CRM platforms (Salesforce) and business intelligence tools (Power BI, Tableau), to provide real-time insights that empower decision-making and improve customer outcomes.I have consistently met and exceeded revenue targets while managing budgets. My approach blends a strategic focus with a hands-on leadership style, fostering cross-functional collaboration, driving team development, and aligning organizational goals with market opportunities.Throughout my tenure, I’ve been dedicated to improving customer success, ensuring exceptional service, and enhancing the customer journey at every touchpoint. This role has solidified my expertise in driving both customer and organizational success and positions me to continue making a significant impact as a senior leader.
Education
University of Bradford
Beng (Hons)
Centre for Creative Leadership, San Diego
Executive Leadership Development Program
Cranfield School of Management
General Management
De Montfort University
Diploma
Skills
- Sales Operations
- New Business Development
- Marketing
- Business Strategy
- International Sales
- Management
- Marketing Strategy
- Account Management
- Contract Negotiation
- B2b
- Business Relationship Management
- Business-to-Business (B2b)
- Direct Sales
- Product Marketing
- Sales Presentations
- Sales Process
- Sales Management
- Key Account Management
- Sales
- Business Development
- Key Account Development
- Product Development
- Negotiation
- Marketing Management
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