Stephen Joseph
- Role
- Program Manager at eClerx
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Stephen Joseph
An Innovative Program Management Leader focused on business/customer results by…
Experience
Program Manager
Oct 2021 — Present
Performing as an interface between the customer and internal business team, managing transfer of information and requests. Assuring timely resolution of issues, keeping customers advised of the progress of the program, and negotiating changes, variations, and solutions to issues. Being responsible for adherence to contract service, operations and performance specifications, and financial & technical metrics specific to contracts. Specifying needs, communicating about project approach, and presenting outcomes of research done. Handling standardized project processes. Guidelines for choosing the right actions. Lead Product Data Enrichment and Content Description Creation engagements Actively contributing to thought process, solution design, development & project management of supplier portal SaaS product targeted at online retailers and distributors Executing supplier onboarding program for clients\' top and long tail suppliers to improve go-to- Market NPI product launch. Providing strategic inputs to customer’s digital transformation programs to develop a customer-centric experience Spearheading a team of 200+ resources to provide end-to-end content management solutions for multiple eCommerce retailers/portals Functional knowledge of industry standard formats such as BMEcat, ETIM, eClass, UNSPSC classification, etc
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