Stephen Johnston
Senior Manager - Product Operations (Saas) @Oceaneering
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WORK HISTORY
Senior Manager - Product Operations (Saas) @Oceaneering
My role as Head of Customer Success is a senior product management leadership position focused on revenue, technical and operations management with responsibilities for product support and implementation within the Energy Intelligence Business Line. My role support creation and execution of business strategy, integration of new products into the strategy and establishing go to market strategies to support the sales team. I lead a regionally diverse team of customer support and implementation representatives who are providing assistance to our customers. I\'m responsible for successful delivery and implementation of all SaaS products under our portfolio. My role is to lead the identification and action productivity improvement opportunities, monitor and analyze KPI’s and hire and develop new Customer Service and Implementation Representatives.
EDUCATION
University of Stirling
BA Hons, Marketing, Economics, Accounting
SKILLS
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