Stephen Ingram

WORK HISTORY

EDUCATION

ABOUT STEPHEN INGRAM

Experienced service operations leader in the HVAC industry with a proven track record of scaling teams, driving consistent growth, and exceeding performance standards. Skilled in building strong service cultures, developing people, and optimizing operations to deliver high customer satisfaction and strong financial results.Currently leading multi-site service operations with approximately 150 team members, including service managers, technicians, apprentices, and administrative staff. Known for developing scalable processes, accelerating technician training, and aligning field execution with company strategy. Passionate about delivering exceptional service experiences while growing revenue and margin performance.Key strengths:• Service operations leadership• Workforce planning & development• Process improvement & operational excellence• Customer experience & retention strategy• P&L management & revenue growth• High-growth organizational scalingDirector of Service OperationsHunton Services • Lead ~150 service professionals across multiple locations, including managers, technicians, apprentices, and administrative staff.• Consistently drive service teams to exceed revenue, margin, and customer satisfaction targets.• Built a scalable technician hiring and development pipeline, improving ramp-up time and retention.• Developed operational dashboards and KPI frameworks to ensure accountability and performance visibility.• Drove year-over-year service growth above industry benchmarks.Skills• Service Operations Leadership• Organizational Scaling• Performance Management• Technician Training & Retention• Customer Satisfaction• Cross-functional Leadership