Stephen Hooley
Senior Commercial Manager @Apleona Group
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WORK HISTORY
Senior Commercial Manager @Apleona Group
Frankfurt Rhine-Main, DE
Responsible for all pricing and commercial elements of multi-million euro, pan-European IFM tenders for pharmaceutical and life science clients.Ensuring smooth liaison and two-way information transfer with internal Key Account Management team, Solution Design Team and country-based estimating teams based across EMEA to deliver robust, commercially astute RFPs fully aligned with changing client requirements. Reporting to the Head of Commercial & Contract.
EDUCATION
University of Plymouth
Bachelor of Engineering (B.Eng.), Civil Engineering
Chichester College
Maths, Physics, Computer Science
SKILLS
ABOUT STEPHEN HOOLEY
Results-driven, motivated and ambitious operations director with a history of proven success within the facilities management, media, comms and construction industries, proactively managing multiple, complex B2B contracts, delivering strong revenue growth, developing long-term client relationships and building high-performance teams. Hugely experienced in delivering operational improvement and excellence, enhanced P&L performance and business transformation.Known for solution finding, innovation, being commercially astute with an entrepreneurial mindset, ensuring full HSEQ compliance and driving positive culture change to deliver measurable results with a 360-degree appreciation of business processes. Now seeking a senior leadership role to leverage this expertise to drive sustainable growth, business improvement and transformation.Core Competencies • Operational leadership delivering service excellence & continuous improvement benchmarked against SMART KPIs, SLAs and budgets including identifying and implementing strategies to improve efficiency• Development of high-performance individuals and teams, using strong interpersonal and people management skills to promote talent development• Proven ability to demonstrate team leadership capabilities• Operational planning, account management and execution including promoting cross-functional co-operation• Business development and revenue growth supported by integrated multi-channel marketing• Managing P&L & budget control; Financial acumen; Financial management; Commercial acumen• Analytical, problem-solving skills• Strategic planning and execution; Strategic risk identification and mitigation; Strategic oversight; Strategic vision• Health and safety standards, environment, quality (HSEQ) and regulatory compliance, sustainable practices & risk management including all relevant legislation, ISO 9001, 14001 and 45001 and industry standards; IOSH Directing Safely qualified• Supplier sourcing, negotiation, management and control• Contract negotiation & dispute resolution• Stakeholder engagement & stakeholder management, building powerful, long-term client relationships• Identification, planning and rollout of innovative new products and services• Robust knowledge of UK business custom and practice, legislation and statutory reporting• Robust knowledge of UK employment law and HR processes; TUPE management • Change management & culture transformation• Data-driven decision making• M&A activity • Microsoft Office 365: Advanced, Sage 200 and Sage CRM: Advanced, CAFM systems: Advanced.
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