Stephen Hinnerichs
Business Development through Customer Success
- Role
- Customer Success Manager at SHI International Corp.
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Stephen Hinnerichs
Dedicated and results-driven Business Development Architect with over a decade of experience in driving customer success and business growth in the technology sector. Proficient in analyzing customer needs, providing expert consultation, and delivering comprehensive solutions to enhance satisfaction and drive continuous improvement. Skilled in pre-sales activities, customer experience, and building strong cross-functional relationships that produce positive results.
Experience
Customer Success Manager
Dec 2024 — Present
As a Cisco Enterprise Agreement Customer Success Manager (CSM) at SHI, I expertly manage the complete lifecycle of our Cisco EA customers, from onboarding to renewal. I guarantee that every customer benefits from a dedicated resource throughout their agreement, ensuring an exceptional experience at every stage.• Expertly onboard customers into their Cisco Enterprise Agreement (EA).• Act as the Subject Matter Expert (SME) on EA customers\' Cisco Smart Accounts, EA Workspace, Control Hub, Meraki Dashboard, and more.• Strategically plan and conduct regular Customer Success Reviews (CSRs) with customers to drive satisfaction and success.• Analyze detailed Cisco EA consumption reports for True Forward assessments, including:• Mastering Value Shift and Cross-Suite Value Shift for effective True Forwards.• Aligning SHI offerings with customers\' objectives to ensure they achieve their business goals.• Take decisive ownership of retaining existing EA customers by executing our EA Customer Success Manager (CSM) Renewal Playbook, which encompasses:• Developing a comprehensive Total Cost of Ownership (TCO) analysis for all Cisco EA renewals.• Leveraging in-depth knowledge of Cisco Commerce Workspace (CCW) and the EA Management Portal (EAMP) as a significant advantage.
Education
University of Nebraska-Lincoln
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
Stanton High School
Diploma, General Prep
University of Nebraska-Lincoln
Bachelors, Business Administration
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.