Stephen Hemingson
Director of Technical Operations at Red Rover Health, Inc.
- Role
- Director of Technical Operations at Red Rover Health
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Stephen Hemingson
I’m a seasoned technical operations leader with over 8 years of progressive leadership…
Experience
Director of Technical Operations
Nov 2024 — Present · Nashville, TN, US
Lead IT support for internal/external clients, ensuring efficient operations and excellent service delivery. Responsibilities include:Support Management: Oversee daily help desk and IT support, ensuring timely issue resolution and meeting SLAs. Manage escalations and optimize CRM for enhanced support. Provide direct client/internal support, including on-call duties.Inventory: Manage IT hardware/software inventory, ensuring accurate tracking, maintenance, and timely replenishment.System Health: Ensure regular patching/updating of systems/applications for security and stability. Develop and manage patch management strategy.Knowledge Base: Create and maintain a comprehensive knowledge base for support teams and end-users.Leadership: Manage and mentor support teams, fostering collaboration and continuous learning. Lead recruitment and performance evaluations.Collaboration: Work closely with other departments to ensure IT infrastructure supports business objectives.Process Improvement: Continuously evaluate processes and tools, seeking to improve efficiency and customer satisfaction.Compliance: Ensure all operations comply with internal policies, industry regulations, and security best practices. Mitigate risks associated with system downtime and data breaches.
Education
Middle Tennessee State University
BS
2008 — 2012
Lviv Ivan Franko National University
Study abroad
2011 — 2011
Skills
- Call Centers
- Microsoft Office
- Sales
- Copywriting
- Customer Experience
- Advertising
- Telecommunications
- Mobile Devices
- Business Process Improvement
- Wireless
- Customer Relationship Management (Crm)
- Public Speaking
- Customer Satisfaction
- Training
- Customer Retention
- Customer Service
- Technical Support
- Social Networking
- Time Management
- Management
- Team Building
- Public Relations
- Troubleshooting
- Networking
- Team Leadership
- Project Management
- Excel
- Final Cut Pro
- Account Management
- Social Media
- Leadership
- Microsoft Excel
- Powerpoint
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